It sounded like a simple question; however, depends on the circumstances on which the question was asked; it could mean various things to the receiver. I encountered this question from my customers from time to time, especially when I have the opportunity to meet them in person. I want to talk about how this simple question could be a reflection of how we service our customers.
A complete outsourced EDI solution is more than the initial on-boarding of customers and clients. It is more than simply sending and receiving EDI documents.
UpNet is processing millions of transactions of mission critical business information. Embedded within our transactions is essential business information, account information, trade secrets, and financial data. The security of our platform and the data which is entrusted to our care is extrodinariliy important to UpNet and everyone who works with us.
Data integration, systems integration, conversions and migrations are not easy. They are complicated. With changing business processes, new systems to connect, new user requirements being migrated it seems as though weeks can fly by as programmers and BA tinker with all of the maps and connections that are needed to get systems in place.
February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers.They even had to rely on the support of external consultants to keep up with programming and testing.
