Support Request

Support RequestAre you an existing customer, client or trading partner needing support right now?

Do not wait another minute lost on websites or in automated phone trees. Our professional customer support staff is waiting to immediately resolve your issue.Get Support

International Support

International SupportAre you ready for the global market?

Just like our technology allows your systems to connect without changing their language, our support team will speak your language in your time zone.
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Professional Direct

Professional DirectWhen you need support, you don't need to be waiting on the phone.

UpNet customers connect with their very own techie at any time using their direct phone number and/or email address.Read More

The Human Difference Print E-mail

Enhancing the Technology
Yes, UpNet is a technology company. We are proud of the innovative approach and breakthrough technology our solution employs. We are confident that it provides unmatched speed to value. But that doesn't mean we don't understand the critical role played by the human touch. Or technical support staff track and monitor every transaction on our platform to ensure the integrity of every system connection.

Connecting in Service
Every UpNet customer, client and trading partner is connected directly to an experienced technician who will solve your issues immediately on the phone. No account managers to triage or service screening staff to reroute you to knowledge bases online.  You are provided the direct phone number and email address of your personal UpNet Service Technician.

 

Success Story

Fox Packaging Fulfills Customers Compliance Requirements with UpNet
February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers.  They even had to rely on the support of external consultants to keep up with programming and testing.
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