Support Request

Support RequestAre you an existing customer, client or trading partner needing support right now?

Do not wait another minute lost on websites or in automated phone trees. Our professional customer support staff is waiting to immediately resolve your issue.Get Support

International Support

International SupportAre you ready for the global market?

Just like our technology allows your systems to connect without changing their language, our support team will speak your language in your time zone.
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Human Touch

A Human TouchWouldn’t it be nice to talk to a person?

Being routed to automated systems and knowledge centers isn’t what you need right now. You need a skilled professional who can solve your issue the first time.

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Support Request

How Are We Doing

Covering a Full Range of Support Services

When you outsource a mission-critical function like the real time connection of disparate system either inside or outside the firewall, it is absolutely critical that the company who you entrust has the full range of support services necessary to meet your immediate and changing business needs.

From onsite business analyst and industry experts to technical professionals with decades of industry experience, the UpNet support team includes the full range of services you will need to exceed your expectations. From the initial system design and evaluation to the on-boarding of each unique system, to the ongoing extraction, communication and translation, to the ongoing diligent monitoring of every transaction, the UpNet support team provides accountability, transparency and control.

In fact, every service package includes complete 24/7 secure access to a complete 360 view and control of all aspects of the system. This online platform will ensure that even though you have outsourced the work and the headaches,  you remain in absolute control with a full range of support services.



Just in Time Deployment Print E-mail

Connecting When you Need to be Connected

Service is not just a friendly voice that speaks your language on the phone. It is being accountable to the results you need to meet your business needs.

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Proactive Monitoring Print E-mail

Enhancing the Technology
Yes, UpNet is a technology company. We are proud of the innovative approach and breakthrough technology our solution employs. We are confident that it provides unmatched speed to value. But that doesn't mean we don't understand the critical role played by the human touch. Or technical support staff track and monitor every transaction on our platform to ensure the integrity of every system connection.

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The Human Difference Print E-mail

Enhancing the Technology
Yes, UpNet is a technology company. We are proud of the innovative approach and breakthrough technology our solution employs. We are confident that it provides unmatched speed to value. But that doesn't mean we don't understand the critical role played by the human touch. Or technical support staff track and monitor every transaction on our platform to ensure the integrity of every system connection.

Read more...
 
International Support Print E-mail

We Speak Your Language

In a growing dynamic global market place, a full service solution must include support that is prepared and experienced in a global marketplace.

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Success Story

Fox Packaging Fulfills Customers Compliance Requirements with UpNet
February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers.  They even had to rely on the support of external consultants to keep up with programming and testing.
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International Support

Professional Direct