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Support RequestAre you an existing customer, client or trading partner needing support right now?

Do not wait another minute lost on websites or in automated phone trees. Our professional customer support staff is waiting to immediately resolve your issue.Get Support

International Support

International SupportAre you ready for the global market?

Just like our technology allows your systems to connect without changing their language, our support team will speak your language in your time zone.
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Professional Direct

Professional DirectWhen you need support, you don't need to be waiting on the phone.

UpNet customers connect with their very own techie at any time using their direct phone number and/or email address.Read More
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We Speak Your Language

In a growing dynamic global market place, a full service solution must include support that is prepared and experienced in a global marketplace.

Whether it is connecting a new trading partner in Germany, facilitating a supply chain solution with a partner in Hong Kong, or providing a virtual ERP solution with a new division in India - the UpNet team has the experienced personnel to work in the native language of your business partner.

In the global business environment, business doesn't shut down for the day and go to sleep. Connections, orders, invoices, acknowledgement, integrations, system reconciliations, happen 24/7. UpNet's online access platform provides secure access to the system no matter what the time. UpNet's support team is ready to respond to ensure the integrity of your connections no matter what time zone you are in.

Experience in the challenges of global commerce, from cultural difference to following the rising sun for meetings - UpNet's support team is prepared to provide you the support you need whatever language you speak and whatever time zone you do business.
 

Success Story

Fox Packaging Fulfills Customers Compliance Requirements with UpNet
February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers.  They even had to rely on the support of external consultants to keep up with programming and testing.
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