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Support RequestAre you an existing customer, client or trading partner needing support right now?

Do not wait another minute lost on websites or in automated phone trees. Our professional customer support staff is waiting to immediately resolve your issue.Get Support

International Support

International SupportAre you ready for the global market?

Just like our technology allows your systems to connect without changing their language, our support team will speak your language in your time zone.
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Professional Direct

Professional DirectWhen you need support, you don't need to be waiting on the phone.

UpNet customers connect with their very own techie at any time using their direct phone number and/or email address.Read More

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UpNet provides unparallel customer service. We provide every customer with our most current technology platform.

This includes an online portal which provides you complete visibility and control over all aspects of your system's connections. From our online tool you can pull "411" reports on any possible variable, or "Lifecycle Reports" which show the logical connects between any set of transactions. You can download the file structure and format of any transaction anywhere in the system. Our online tools also provide a neutral platform for trouble shooting, issue resolution, problem identification.

When tools are not enough, our professional support staff is always immediately available via phone or email. Every UpNet customer, client and trading partner is connected directly to an experienced technician who will solve your issues immediately on the phone. UpNet's support team are prepared to provide you the support you need whatever language you speak and whatever time zone you do business.

 

Success Story

Fox Packaging Fulfills Customers Compliance Requirements with UpNet
February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers.  They even had to rely on the support of external consultants to keep up with programming and testing.
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