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UpNet provides unparallel customer service. We provide every customer with our most current technology platform.
This includes an online portal which provides you complete visibility and control over all aspects of your system's connections. From our online tool you can pull "411" reports on any possible variable, or "Lifecycle Reports" which show the logical connects between any set of transactions. You can download the file structure and format of any transaction anywhere in the system. Our online tools also provide a neutral platform for trouble shooting, issue resolution, problem identification.
When tools are not enough, our professional support staff is always immediately available via phone or email. Every UpNet customer, client and trading partner is connected directly to an experienced technician who will solve your issues immediately on the phone. UpNet's support team are prepared to provide you the support you need whatever language you speak and whatever time zone you do business.
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Success Story
| February 2005 -- Fox Packaging staffed an internal EDI team that struggled to effectively communicate purchase to payment information with over 40 customers. They even had to rely on the support of external consultants to keep up with programming and testing. |
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