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As a full service outsource provider of a complex solution, UpNet understands the importance of customer service. We appreciate that each month our 120+ customers choose us to provide mission critical functioning for their business. It is a trust we take very seriously.
UpNet understands that there are different approaches to providing quality customer service. Our approach is grounded in four principles:
- Listen
- Provide a superior product
- Respond right the first time
- Be accountable
Listen
You know your business. You know your systems. You understand your unique business needs. The technical professionals of our support staff team share your commitment to finding the best possible solution. We know that by listening we will learn all of the options, pitfalls and opportunities by listening to you. We will ask questions; we will clarify points. Before we recommend or suggest - we will listen.
Provide a superior product
Our breakthrough technology works better. Our innovative approach delivers better results. The elegance is that it is simpler. There are fewer unique connections, moving parts, unique maps, manual interventions, and testing. Basically there are fewer things to go wrong. The result is a superior product and significantly better service.
Respond Right the First Time
Because we listen and are able to leverage a superior product, our support staff can provide simple, clear solutions effectively right away. Over 80% of our customer support calls are made and resolved in less than 10 minutes on the phone. The first time. No need for a complicated ticket platform of tracking service tickets, just pick up the phone and get the issue resolved quickly the first time.
Be Accountable
UpNet's support team is accountable. We track our performance. We measure our improvement. We are constantly striving to serve you better. Why? Because we work for you. Every month you choose to continue to use UpNet to connect your trading partners, support your supply chain, connect your enterprise system bus, merge your new division, report to your parent company. We know that we are accountable for the correct translation, conversion and communication of every single event coming in and out of every single system with which you are connected. Call Us
Over the last seven years we have built a company by word of mouth. With over 80 customers, every single customer who has incorporated our solutions continues to use our service. The most common comment we hear from them is that they feel like they are our only customer. Give us a call so that you can experience being the only one. |
Are you an existing customer, client or trading partner needing support right now? 
Are you ready for the global market? 
When you need support, you don't need to be waiting on the phone.
