tel: 866.785.9130

Methodology

"A Balanced Approach"

UpNet CSG utilizes a unique methodology to determine stakeholder interests, assess corporate culture, determine goals, identify pain points and implement a system of accountability with Service-Level Agreements (SLAs) and formal Key Performance Indicators (KPIs). CSG works with each customer to define all KPIs for measuring the performance of their objectives with internal and external partners.

UpNet CSG takes a collaborative approach to gaining input, buy in and establishing rapport with internal and external stakeholders. UpNet CSG will work with the stakeholders to determine the best plan of action to address the need. We access the culture at both the corporate level and impacted local levels. As a partner, we jointly establish the project goals and objectives; together we identify a pathway to success.
UpNet CSG partners with you to perform detailed business analysis to identify improvement opportunities within the business framework. We work with the stakeholders to create Key Performance Indicators which serves as an accountability matrix measurement and continuous improvement.
UpNet CSG methodology works with customers to create new ways in viewing business analytics. We use the collaborative approach to create data solutions that change the way business look at business reports, business data and business drivers. In the process we apply innovative technology, leverage market available tools, to deliver a customized solution that uniquely meets your needs.
UpNet CSG and the client reviews all goals and objectives every step of the way, to confirm the expected results have been achieved. If modification is needed, UpNet CSG continue to work with the client to define the next steps to make sure the project is measured and delivered as expected.